It is very likely that both managers and employees will hurt each other and other colleagues while working together.
The hurt is caused when either party ignores each other, does not listen, talk harshly or not involve etc. The issue is when they carry this hurt in their hearts for long and are unwilling to forgive and give in.
They wait for opportune time to cause roadblocks for each other.It may be demonstrated in caustic feedback or appraisal downgrading or purposefully not giving their best contribution. The deep hurts and wounds make their hearts heavy and they don’t feel like talking to each other openly. This in turn affects both engagement and performance of employees.
Practicing forgiveness though difficult in action can be done by a deep belief that others are as humans like us. They also hurt like the way we hurt each other by our words and actions. So can we give each other a chance and the benefits of doubt.